1. What is your return policy?

We offer a 7-day return policy. Items must be unused, unworn, in original packaging, and must have a genuine reason for return such as wrong size, wrong design, or damaged product.

2. How do I request a return?

You can request a return by emailing us at support@binnajams.com. Please wait for approval and return instructions before sending anything back.

3. Do I need to pay for return shipping?

Yes. Customers are responsible for delivering the return parcel to our provided address unless the return is due to our mistake (wrong or damaged item).

4. How long does it take to receive a refund?

Once we receive and inspect your return, approved refunds are processed within 3 business days. Your bank may take additional time to post the refund.

5. Can I exchange an item?

Yes. You can exchange an item by returning the original product first. After your return is accepted, you can place a new order.

6. Which items are non-returnable?

Sale items, gift cards, beauty products, custom/personalized goods, and hazardous materials cannot be returned.

7. What should I do if I receive a damaged or wrong item?

Contact us immediately at support@binnajams.com with photos of the issue. We will assist you right away.

8. Do you offer cash on delivery (COD)?

If you offer COD → I can update the answer.
If not →
No, we currently do not offer Cash on Delivery. All orders must be prepaid through our secure checkout.

9. How long does delivery take?

Delivery time depends on your location. Local orders usually take 3–5 business days, and international delivery may take longer.

10. How can I contact customer support?

You can reach us anytime at support@binnajams.com. Our support team responds promptly.